Welcome to Coco Active Nutrition. These Terms and Conditions (“Terms”) govern your use of our platform, including our website, memberships, AI-powered tools, meal scanning features, recipe generation tools, educational content, quizzes, digital services, and the purchase of products.
By accessing or using Coco Active Nutrition, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our platform.
1. Eligibility and Account Registration
You must be at least 13 years old to use our platform. By creating an account, you confirm that the information you provide is accurate and up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Coco Active Nutrition reserves the right to suspend or terminate accounts that violate these Terms, abuse the platform, attempt fraudulent activity, or misuse our services.
2. Platform Features and Services
Coco Active Nutrition provides access to a variety of digital tools, educational resources, memberships, and e-commerce services related to nutrition, fitness, supplementation, and wellness.
Features may include:
- Meal Scan and food analysis tools
- AI-powered nutrition and fitness advisors
- Recipe generation tools
- Supplement recommendations
- Nutrition and fitness quizzes
- Learning content and educational articles
- Membership programs
- Reward and loyalty systems
- Physical product sales
Some features may require an active membership, account registration, or payment.
3. Memberships and Subscriptions
Registration on our platform may provide limited access to free tools and educational content. Additional features and benefits may be available through paid memberships or subscription plans.
Membership benefits may include:
- Enhanced AI tools and analysis
- Additional Meal Scan usage or advanced analysis
- Personalized recommendations and insights
- Reward point multipliers
- Exclusive content or premium features
- Free shipping or promotional benefits
Membership benefits, pricing, usage limits, and features may change over time. Current membership details are displayed on the membership or pricing pages of the platform.
By subscribing to a membership, you authorize recurring billing according to the selected plan unless canceled before the next billing cycle.
4. AI Advisors and Generated Content
Coco Active Nutrition uses artificial intelligence to provide tools such as:
- Nutrition recommendations
- Meal analysis
- Recipe generation
- Supplement guidance
- Fitness suggestions
- Personalized insights
AI-generated content is provided for informational and educational purposes only. Results generated by AI may be incomplete, inaccurate, estimated, or unsuitable for your individual situation.
Our AI tools do not provide medical advice, diagnosis, or treatment and are not a substitute for professional healthcare guidance.
Always consult a qualified healthcare professional before making significant changes to your diet, supplementation, training, or health-related decisions.
5. Meal Scan, Nutrition Estimates, and User Content
Meal Scan and similar tools analyze uploaded images and user-provided information to estimate calories, ingredients, macronutrients, micronutrients, and nutrition-related insights.
These estimates are approximate and should not be considered guaranteed nutritional values.
By uploading images or content to the platform, you confirm that:
- You own or have permission to use the uploaded content
- The content does not violate laws or third-party rights
- The content does not contain illegal, harmful, abusive, or offensive material
Coco Active Nutrition reserves the right to remove content or restrict access to users who misuse the platform.
6. Rewards and Loyalty Points
Earning Points
Users may earn reward points based on purchases, promotional campaigns, referrals, or membership benefits.
Reward multipliers and earning rates may vary depending on the active membership plan or promotional campaigns.
Using Points
- Points may be redeemed for eligible products or discounts
- Memberships may be excluded from point redemption
- Points have no cash value
- Points are non-transferable
Coco Active Nutrition reserves the right to modify, suspend, limit, or terminate the rewards program at any time.
7. Orders, Shipping, and Delivery
Orders
We reserve the right to refuse, cancel, or limit orders at our discretion, including cases involving suspected fraud, pricing errors, abuse, or product availability issues.
Shipping
Shipping costs and estimated delivery times are displayed during checkout. Delivery estimates are not guaranteed and may vary depending on carrier delays, weather, logistics issues, holidays, or circumstances outside our control.
Customers are responsible for providing accurate shipping information.
Lost or Delayed Packages
If a package is lost or significantly delayed, Coco Active Nutrition may assist with carrier investigations and determine an appropriate resolution at our discretion.
8. Refunds and Cancellations
Physical Products
Refunds or replacements may be offered for damaged products, defective items, or verified shipping errors.
To qualify for a return or refund:
- The product may need to be unopened or unused
- The request must be submitted within a reasonable timeframe
- Proof of purchase may be required
Memberships and Digital Services
Membership fees, digital services, AI-generated content, and subscription payments are generally non-refundable unless otherwise required by law.
Users may cancel recurring memberships before the next billing cycle to avoid future charges.
9. Intellectual Property
All platform content, including but not limited to:
- AI-generated plans and recommendations
- Recipes
- Educational content
- Blog articles
- Designs and branding
- Images, graphics, and interfaces
- Software and platform functionality
is owned by or licensed to Coco Active Nutrition and protected by intellectual property laws.
You may not reproduce, distribute, modify, resell, scrape, copy, or commercially exploit platform content without prior written authorization.
10. Acceptable Use
By using Coco Active Nutrition, you agree not to:
- Use the platform for unlawful purposes
- Attempt to exploit or abuse AI systems
- Interfere with platform security or functionality
- Use bots or automated systems to abuse the platform
- Copy or scrape platform content without permission
- Upload malicious code, spam, or harmful content
- Attempt unauthorized access to accounts or systems
11. Marketing Communications and Lead Collection
By submitting your information through forms, quizzes, pop-ups, lead magnets, free tools, or checkout processes, you agree that Coco Active Nutrition may contact you regarding:
- Educational content
- Nutrition and fitness tips
- Promotions and discounts
- Product recommendations
- Membership information
- Updates related to the platform
You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting us directly.
12. Privacy and Data Protection
Your use of the platform is also governed by our Privacy Policy.
Coco Active Nutrition may process personal data in accordance with applicable privacy regulations, including GDPR, CCPA, and other relevant laws where applicable.
Users may request access, correction, or deletion of personal information as described in our Privacy Policy.
13. Third-Party Services and Trademarks
Coco Active Nutrition may use third-party providers and services, including payment processors, analytics platforms, AI providers, shipping carriers, nutrition databases, and email providers.
All trademarks, logos, and brand names are the property of their respective owners. References to third-party products or brands do not imply endorsement or affiliation unless explicitly stated.
14. Disclaimer of Warranties
Coco Active Nutrition provides its platform and services on an “as is” and “as available” basis.
We do not guarantee:
- That the platform will always be uninterrupted or error-free
- The accuracy of AI-generated results or nutrition estimates
- Specific health, fitness, or supplementation outcomes
- That all content will always be available
Use of the platform is at your own risk.
15. Limitation of Liability
To the maximum extent permitted by law, Coco Active Nutrition shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Health-related outcomes resulting from reliance on AI-generated content
- Errors, interruptions, or delays in platform functionality
- Carrier delays, shipping issues, or third-party service interruptions
16. Modifications to These Terms
Coco Active Nutrition reserves the right to update or modify these Terms at any time.
Changes may be posted on the platform or communicated through email or notifications. Continued use of the platform after changes become effective constitutes acceptance of the updated Terms.
17. Governing Law
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
Any disputes arising from these Terms or the use of the platform shall be handled in the appropriate courts located in Florida unless otherwise required by applicable law.
18. Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
- Email: support@cocoactivenutrition.com
- Website: https://www.cocoactivenutrition.com/support/